JOBS FOR EVERYONE

Job Reference No
chrome-2807
Job Title
CUSTOMER SUPPORT EXECUTIVE
Department
ICT
Closing Date
9/9/2010 12:00:00 AM
Age Limit

Report To
Head Human Resources

Summation
RouteSms Solutions Limited (RSL) offers excellent opportunities for professional growth, a competitive compensation package, and a highly collaborative work environment as well as international exposure. Our global footprint – spanning from Asia to Europe and the Africa – allows our employees to work and interact with clients from diverse cultural backgrounds.

Our global scale and expertise covers mobile telecom market segments and provides employees with boundless opportunities to work ensuring that they never run out of challenges.

Employment Status
Permanent
Job Detail Information
LOCATION: MUMBAI, INDIA
POSITION : CUSTOMER SUPPORT EXECUTIVE


JOB DESCRIPTION Take ownership of all standard and premium rated MO related duties and
administration, as well as all escalated coverage, connectivity and routing
queries

Supplier / gateway communications.

Training of staff in MO tools and processes when required.

Gateway communication: reporting failures and any errors, such as character
encoding, non-delivery, delays or feature support to suppliers.

Respond to queries regarding all connectivity issues such as gateways, routing,
pricing, profiles, features, and delivery queries from internal staff.

Making changes on router to gateways, such as adding new destinations,
disabling faulty routes, updating feature support, pricing changes, etc.

Gateway monitoring to ensure gateway uptime is maintained.

Complete monthly feedback reports for management

Core Competencies: Good interpersonal and communication skills and able to communicate clearly.
Ability to write clearly and concisely.

Identify and effectively respond to the diverse needs of customers.

Able to work reliably and responsibly with colleagues and manager to achieve all
goals. Patterns.

Must be comfortable in Microsoft Windows environment with good working
knowledge of the Internet, email (MS Outlook), MS Word, MS Excel and general
computer concepts.

Experience and Education: Experience in an IT and/or telecoms related position would be advantageous,
such as technical helpdesk.

An IT or telecoms related certificate, diploma or degree would be advantageous.

Email: jobs@routesms.com


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